Scams 101: a guide to handling scams

Scams and phishing attempts come in many forms. It could be an SMS congratulating you for winning a prize in a competition you never entered or an email from the authorities asking you to pay a fine by gift cards.  

Last year alone, Aussies reported more than 600,000 scams, with hundreds of thousands of people falling victim to them. The good news? We're here with some tips on how to spot a scam, what to do if you’ve spotted one, and how to respond after being scammed. 

Key signs of a scam 

Not all scams are obvious, but most share a few key traits that give them away. 

1. Random requests for personal information 

Scammers love to slide in uninvited, asking for you to send sensitive data without any warning. Remember, legitimate organisations won’t randomly request details like your bank password or tax file number over email or text.  

2. Suspicious phone number or email address 

Phishing attempts via phone and email may use convincing numbers and addresses to contact you. However, a closer look will reveal that they're anything but.  A common tactic of scammers is adding an extra number, letter, or period to their contact methods.  

For example, someone could pretend to be us by using the email “[email protected]”. Did you notice the typo? At a glance, it might be easy to skip over the “m” instead of “n” and think this is a legitimate email address!  

Note: we will never email you using the address "[email protected]" or even “[email protected]”.  

3. Suspicious links or attachments 

Like contact methods, hyperlinks and attachments in phishing messages can be deceiving. A rule of thumb is to not click on links or download content from a message you’re unsure of.  

Want to check for sure? When viewing the email on a computer, a trick is to hover your cursor over a suspicious hyperlink. This will show the destination URL, so if it looks dodgy, you’ve confirmed it without putting yourself at risk.  

Note: This only applies to computer users. If you encounter a link sent via SMS on mobile, please go to the legitimate website of the company in question to confirm.   

4. High pressure or urgency 

“Act now to prevent your power from being disconnected!” 

Makes your heart drop, right? Creating a false, high stakes scenario to pressure people into giving up details is a common tactic of scams. It’s always important to stop and think – a utilities company wouldn’t cut you off after sending one brief text message, so avoid acting in haste. 

5. Unrealistic offers 

No way – this email says you’ve won a trip to the Bahamas through a competition you never entered! (You haven’t, trust us.) All you have to do is enter all your personal details into this very (un)trustworthy link!  

Be wary of anything that sounds like a dream come true, especially if it comes with strings attached. These scams can ramp up around milestones like end of financial year and Christmas, so be wary. As good as a tropical getaway sounds, getting scammed won’t get you there! 

6. Spelling and grammar mistakes 

Some scams are pretty polished these days, but many still have glaring spelling mistakes or awkward wording. While not every scam email will read like a bad essay, it’s a common red flag – especially if it claims to be from a professional organisation. 

7. Unusual payment methods 

If a message asks you to pay with gift cards or cryptocurrency, be sceptical of it. Scammers use these methods because they’re hard to trace. It’s also wise to use common sense – when's the last time you ever paid a power bill with an iTunes card?! 

What to do when you spot a scam 

Spotted a scam and unsure what to do? We’ve got you... 

1. Stay calm and don’t engage  

Scammers rely on panic to get you to do what they want. If you’ve received a dodgy message, call, or email – don’t respond. Simply ignore, delete, or hang up. Think of it as ghosting, but for your safety! 

2. Research and verify 

You’re a bit nervous, because you think you might’ve just hung up on your actual bank getting in touch with you – fair enough! This is the step where you do some digging to verify the scam.  

First port of call – checking the contact details of the organisation against the potential scammer. You can do this by searching the known real website of the organisation in a new browser window. If their details don’t match, reach out to the organisation’s customer service to let them know about the scam. 

3. Report it 

Of course, letting authorities know about scams helps others not fall into the same trap. You can report scams to Scamwatch — it takes just a few minutes and can make a big difference. 

What to do when you’ve been scammed 

If you think you’ve been scammed, acting as soon as possible is key.  

1. Stop communication immediately 

It’s obvious, yes, but making sure you’ve ceased contact with the scammer is the first step. The more you communicate with them, the more info you risk giving to them.  

2. Secure your accounts 

This will look different for you depending on what information you’ve given to the scammer. 

If it’s bank account or credit card info, reach out to your financial institution and ask them to suspend your account immediately.  

For other online accounts, access the account in question and change your email and password. Also, double check that Multi-Factor Authentication is turned on.  

3. Report it to authorities 

All state police organisations use ReportCyber to take reports of cybercrimes, including phishing attacks. Doing this will help prevent more people becoming scam victims, and assist authorities in disrupting cybercrime. 

4. Get support 

Scams have the potential to ruin lives, and support is available to help victims through tough times. IDCARE supports individuals by developing a free response plan aiming to limit the impact of cybercrime on victims. 
 
If you’re an Aussie Broadband mobile customer and have received scam text messages or phone calls, you can report this to us via the forms below. 

• Scam call form 

• Scam text/SMS form