How to improve your Wi-Fi for high-speed NBN
On the hunt for a new internet plan, or realised you’re not getting the most out of your current one? Before you make any changes, take a look at your Wi-Fi setup. On the hunt fo...
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Blog
Troubleshooting
What is cache and how do I clear it?
If you’re opening a web page you’ve been to before, why not let your browser load it more quickly? This is where cache comes in. Think of cache like your computer’s pockets, and ...
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Blog
Update on NBN provisioning issue
undefined undefined On Monday night, 12 Aug 2024, NBN had a system issue affecting their ability to process new or changed service orders from all internet providers . At the tim...
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Blog
Results from other pages
Configuring your router for IPv6
NetComm Modems & Routers NetComm Modems & Routers Changing NetComm settings to Dynamic IPv6 route : Changing NetComm settings to Login via Input your router username (default i...
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Help CentreNBN Backup Battery - Troubleshooting
During a power failure, the power supply with battery backup on your NTD will beep once and automatically switch over to backup battery power. During a power failure, the power su...
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Help CentreWhy does my phone send multiple messages from a single SMS?
An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent. Additional SMS messages will appear separate...
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Help CentreSlow Speeds on FTTB/FTTN?
It’s disappointing to see slower speeds than expected on your connection. Don’t despair! There are several factors that can play into slow speeds. This guide will help make the i...
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Help CentreWhat is the call quality like on your home phone plans?
Our phone service is a premium product. You shouldn’t notice any difference in the quality of your phone calls. Our phone service is a premium product. You shouldn’t notice any di...
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Help CentreHow to run a Ping Test
A ping test is a simple test that can show problems along the network path and is an essential step while troubleshooting speed and connection problems. A ping test is a simple t...
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Help CentreHow to troubleshoot your internet connection with MyAussie
The MyAussie app offers you tools to help you diagnose issues to help restore your service. The MyAussie app offers you tools to help you diagnose issues to help restore your se...
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Help CentreVPN Troubleshooting
We understand that more and more people are working from home right now and some are experiencing issues with their VPN. Before calling our fantastic customer service team, please...
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Help CentreIssues with SIM registration
Here’s some helpful tip for SIM registration issues: Here’s some helpful tip for SIM registration issues: Make sure your SIM card has been entered into the phone correctly. The go...
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Help CentreHow can I get a faster internet plan?
As of May 2021, select nbn® areas have become eligible for a free upgrade to Fibre to the Premises (FTTP) technology. You can check your eligibility on our website to find out...
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Help Centre