Skip to main content
Accounts and Billing

Forgot password?

Last Updated: Tuesday, 27 Feb 2024

This article describes how you can retrieve or change your password.

I have forgotten my password!

Retrieving your password for either your user account or email account can be done easily via a phone call to our Accounts department. You will be asked to provide at least 3 pieces of information about your account, and you must be an authorized contact of the account. Note that we aren’t able to process password requests via email for security reasons. If you still have the original welcome letter from us, please refer to this first.

I want to change my password

A password change can be done via a phone call to our Accounts Department or your online account. To change your password online, click here.

I have forgotten my username

If you have forgotten your username, please send us an email or call our Accounts department. Keep in mind that your webmail username is your full email address, and that all usernames, including your online account username, are in lower case. If you still have the original welcome letter from us, please refer to this first.

Please note: Only the primary account holder will have a log-in for MyAussie®. If you are a secondary authorised contact, you’ll need to give our support team a call on 1300 880 905 to enquire about account changes. Advocates and other secondary account contacts have limited power to make changes to the account.

Was this helpful?