Forgot your MyAussie username or password?

Last Updated: Tuesday 6 Oct 2026

This article explains how to find or change your MyAussie username or password.

Find your username
Change your username
Reset your password

Find your username

If you've forgotten your MyAussie username:

1. Open MyAussie in the app or visit my.aussiebroadband.com.au.

2. On the login page, select Forgot your username?

3. Enter your details so we can confirm it's you. You can:

   • Enter your date of birth and customer number
     Note: You'll find your customer number on the first page of your invoice.

   • Otherwise, enter your other contact details.

4. Choose whether you'd like to receive your username by email or SMS.

Change your username

To change your username, chat to our support team on our website, or call 1300 880 905. For security reasons, username changes can only be processed through our support team.

Reset your password

If you can’t log in

If you've forgotten your password, you can reset it online:

1. Open MyAussie in the app or visit my.aussiebroadband.com.au.

2. On the login page, select Forgot your password?

3. Enter your username and date of birth, then select Send.

4. We'll send a password reset email to the primary email address linked to your account

5. Follow the instructions in the email to create a new password.

If you’re logged in to MyAussie

If you know your current password and can still log in to MyAussie, you can change your password from the Profile section, then select Change password.

MyAussie access for authorised contacts

Only the primary account holder has a MyAussie login.

If you're a secondary authorised contact, you'll need to call our support team on 1300 880 905 to discuss account changes.