Skip to main content
Accounts and Billing

How do I update my contact details?

Last Updated: Tuesday, 27 Feb 2024

Please note: The Primary contact and the Primary account owner cannot be modified via the MyAussie® portal. This must be done formally using a 'Transfer of Ownership' form. You can contact our Customer Service team to start this process.

If you have extenuating circumstances or you are unable to complete these forms due to personal circumstances, please call our Accounts team on 1300 880 905 to see how we can assist you.


Updating contact details using MyAussie®

  1. Log in to your MyAussie® account at: https://my.aussiebroadband.com.au/ with the username and password you created when signing up.

    If you're unsure of your username, you can find it in the 'welcome' emails we sent you at sign-up. Alternatively, you can call our Customer Service team for help changing your details.

  2. Click or tap Profile in the left menu of MyAussie®, then select Details.

    Screenshot showing the 'Profile' page in MyAussie

  3. Click or tap on the pencil (edit) button in the top right corner of the details box.

    When viewing or changing your profile details, you'll need to complete Two-Factor Authentication. You will be prompted to receive and confirm a code back to our system to confirm your identity.

  4. On the next page, tap or click on the text fields to type in your updated details. Once you're all done, click or tap Update Profile to save your changes.

    Screenshot showing the 'Contacts' section on the 'Profile' page in MyAussie

Was this helpful?