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Accounts and Billing

Carbon: How to reset 2-Factor Authentication

Last Updated: Tuesday, 2 May 2023

You can reset your Carbon 2-Factor Authentication by resetting your password

To reset your password:

  1. Find the user and click ‘Edit’

    Carbon user management interface

  2. Click ‘Send Password Reset Link’

    carbon reset password

  3. Follow the steps in the email

Once your password has been reset, you will be able to setup multi Factor Authentication

  1. Go to ‘User Details’

  2. Click on settings

  3. Click ‘Setup Multi Factor Authentication’

    Carbon set up 2FA

  4. Follow the setup steps

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