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Accounts and Billing

Need some extra time to pay a bill?

Last Updated: Friday, 21 Apr 2023

If you're having trouble using MyAussie, or if you'd simply rather speak to us over the phone, we reccommend calling our Customer Service team on 1300 880 905 as soon as possible to organise an extension to avoid late fees and service restriction.

Requesting a payment extension using MyAussie

If you need a bit of extra time to pay the outstanding amount on your account, head over to the MyAussie app or website.

Once you're logged in, select the service you wish to change, then tap or click the Billing tab.

Next, tap or click Request a Payment Extension to proceed.

Then, on the following page just let us know how long you’ll need by choosing a new payment date, and click Request Payment Extension. We’ll get in contact with you after that to confirm.

Screenshots of the MyAussie app/website showing the 'Billing' page. There is a button with a red box highlighting it that says 'Request a Payment Extension'. On the right, the 'Current Balance' is displayed, with text underneath reading 'Please specift the date in which you can pay the amount outstanding on your account.' There are drop-down selectors for choosing a date. At the bottom, there is a button that says 'Request Payment Extension'.

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