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Accounts and Billing

What does it mean if my service has been restricted?

Last Updated: Wednesday, 19 Apr 2023

If you miss a payment, your service may be restricted, as per our terms and conditions.

A restricted service means:

  • Internet services have speed limited to 1:1 Mbps

  • VoIP services will be limited to calling emergency services and Aussie Broadband

  • Fetch accounts will be prevented from making purchases

  • Mobile services will be limited to emergency calls only

If things are difficult, our Financial Hardship assistance is available. Remember, we are always here to help and you’re more than welcome to reach out to our Customer Service team by calling 1300 880 905. Alternatively, you can set up a payment plan via the MyAussie app or portal.

If we do not hear from you after your service has been restricted, we may terminate your service. For more information, have a look at our Late Payments and Restrictions policy and our Standard Form of Agreement (T&Cs).

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