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Accounts and Billing

What if I’m going on an extended holiday?

Last Updated: Wednesday 19 Apr 2023

We understand that you want to keep costs low if you're not going to be home for a while.

You may downgrade to a cheaper plan or cancel your service(s) for the duration. If you've connected with us before, starting your service again is a breeze - remember to organise reconnection with us with a few days' notice to allow for our standard connection timeframe (1 to 5 days).

To find out the best solution for you, please call our Customer Service Team on 1300 880 905.

OptiComm services

When cancelling OptiComm service with us with the intention of starting the service back up later, OptiComm's $109 connection fee will apply when organising your re-connection.

VoIP services

It's best to keep any VoIP services you have in order to keep your phone number. You may downgrade to our Casual VoIP plan to avoid any fees while you're not using the service.

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