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Can I keep my phone number?

In most cases yes, however this can depend on a few factors and you may not always be able to keep your existing phone number. If this is the case, we’ll let you know before we proceed with the relocation of your home phone.

There are a few tips to make the relocation of your phone service a smooth one:

  • If your home phone is currently using a copper connection and you’re moving to VoIP, we would need to keep your service active at your old address until the porting process is complete in order to ensure you keep your existing number.
  • If your phone service is using a VoIP connection and already with Aussie Broadband, we can relocate your service with your existing phone number as long as you are relocating within the same town. If you’re moving to a different area, we will have to assign you a new number.
  • If your phone service is using a VoIP connection and with another provider, you would need to keep your service active with your old provider until the porting process is complete in order to ensure you keep your existing number as long as you’re staying in the same town. If moving to a different area, then you will need a new number.
  • If the service is closed by your previous provider before the porting has completed, then we will need to try to retrieve the number, which has a re-connection fee of $30. Porting takes, on average, 8 business days, however complex service and fax lines can take up to 6 weeks.

For more information on moving house, please refer to our FAQ here.

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