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How to ensure your service is disconnected correctly

When getting ready to move house and disconnect your current service, there’s a few things to keep in mind before you pack everything up.

The nbn™ or OptiComm equipment, at your premise, belongs to them and has been assigned to a specific address. You are legally required to leave their equipment at the property it was issued to.

Removing nbn™ or OptiComm equipment will likely result in delayed installs for both yourself and the next occupants.

We know it may seem confusing, but an easy trick to help figure out what can and can’t be taken is, if the equipment has nbn™ or OptiComm on it, you should leave it at the premise.

We’ve also got some pictures to help with what to leave when moving.

Fibre to the Premises (FTTP)



Fibre to the Curb (FTTC)



Hybrid Fibre-Coaxial



Fixed Wireless




Fibre to the Node, Basement, or Building (FTTN/B)

The modem used for these technology types is either supplied by the internet provider, or the customer and is not considered nbn™ supplied equipment.

OptiComm FTTP

The OptiComm Connection Boxes are mainly supplied by either Dasan and Huawei, your OptiComm connection box is considered OptiComm’s property and should be left at the premise it was issued to.


If you are still unsure about what you can or can’t take, please feel free to call our team on 1300 880 905.

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