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Will a technician appointment be needed?

A technician may need to visit if your new address:

  • Is being connected to the nbn™ network for the first time
  • Hasn’t had a phone line connected previously or for a long period of time

If an nbn™ technician is needed you may need to be available at the property, we will let you know in advance. If someone does need to be at home, they must be over 18 and will need to be there for the whole appointment, to let the installer in, and agree where the equipment should be located. Remember you have the right to have a say in where the equipment is located in your home, as long as it works in that location.

For more information on moving house, please refer to our FAQ here.

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