Help Centre

Accessibility Options

We have a range of accessibility options to help you make inquiries into your account, troubleshoot a problem, or even to simply close your account. Phone support is our preferred method of contact, but sometimes that’s not a possibility.

Accessibility options for Accounts:

Our MyAussie portal allows customers to update most account level information. We are currently in the process of creating a new application that will give additional control of your account right at your fingertips. These features will include direct debit updating and even closing your service. However, until that functionality is through, we do have alternatives available upon request. Whether you’re overseas, or have a disability, closing an account doesn’t have to be frustrating.

If you are unable to call and need to make changes or close your account, then we advise emailing our Accounts team on [email protected]

They will reply with the forms needed to complete your request. *Please allow for 48 business hours to receive a response.

Accessibility options for troubleshooting service issues:

For all troubleshooting and service related issues, it’s recommended to email our Customer Service Team at [email protected]

Please include the following to speed up the process:

1. The nature of the issue, time and date the problems occurred, and troubleshooting steps already taken.
2. Advise our team on your preferred method of contact.
3. Perform any recommended troubleshooting steps.

*Please allow for 48 business hours to receive a response.

All our documentation is available in hard copy upon request. We’re always looking to improve our services, and we’d love to hear from you. Feel free to send us your suggestions or feedback on improving our accessibility options so that we can give you the best customer experience. Contact us.