Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Do I need to cancel services with my previous provider?

No one wants a surprise in the form of a bill, so it’s always best to call up your previous provider to cancel services. We recommend waiting until your service is active with us to do so, especially with VoIP. Your phone number needs to remain active with your previous provider until we have successfully ported it over in order to retain your number.

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