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  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

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How does Aussie Broadband notify their customers about outages?

Aussie Broadband offers a number of ways of which we can update customers about outages on their services.

We publish all outages and updates via our outages page which you can find here, as well as on our Facebook account.

We also send out text messages to affected customers to let me know when an outage is on, and follow this up with another message when it’s fixed.

Customers are able to customise the notifications they receive via text message in the My Aussie portal.

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