search aussiebroadband.com.au

Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How to change your Aussie Broadband password

Step 1:

Log in to your MyAussie account using your user account details and password provided on signup.

Consideration note: If you unsure as to what your details are, this information is available within your Aussie Broadband welcome pack.

Step 2:

Click of the “Profile” option on the right menu, then click the “Change Password” button.

Step 3:

Enter your current password, new password, then confirm your new password.
Note: Your password must abide by the following requirements:

  • Must be at least 10 characters long.
  • Cannot contain the word “password”.
  • Must contain at least 1 uppercase character.
  • Must contain at least 1 digit or 1 special character.

A password of 16 characters or longer does not need to meet the above requirements.

Step 4:

Once you are happy with your new password, click on the “Change Password” button to confirm the change.

Note: You will need to log in again once your password in successfully updated.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.