Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Two-Factor Authentication

We take your security very seriously, which is why we use two-factor authentication to protect your account.

The two-factor authentication will add another level of security to your account.

Meaning, if someone had your details, they won’t be able to make any changes or purchases without the verification code.

The last thing we want is for someone that isn’t an authorised contact on your account to purchase an expensive router using your payment details.

How does it work?

It’s very simple.

When you call us and want to make changes or purchase hardware, we will send you a one-time code to the mobile/email on the account to verify that we are talking to right person.

Simply recite the code back to our agent and we’ll know it’s you!

The same will happen if you make a change on the MyAussie app or portal.

What if I get the one-time code when I’m not expecting one?

If an unauthorised person is trying to make changes to your account and you get a one-time code, give us a call as soon as possible and let us know that you didn’t request the change.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.