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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

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Updating your contact details

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie portal.

This must be done formally using a “Transfer of Ownership” form. There are two forms available.

For customers not under a contract, please use our No Contract Transfer of Ownership form

For customers under a contract, please use our Contract Transfer of Ownership form. 

Note: If you have extenuating circumstances or you are unable to complete these forms due to personal circumstances please call our accounts team on 1300 880 905 to see how we can assist you.

Step 1:

Log in to your MyAussie account at: https://my.aussiebroadband.com.au/
using your user account details and password provided on signup.

Consideration note: If you unsure as to what your details this information is available within your step 4 of the email welcome series.

Step 2:

Go to the “Profile” option on the left menu, select “Details”, then click on the edit button in the top right corner of the details box.

Step 3:

Make the appropriate changes to your account, when you are happy with your changes, press the update profile button/

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