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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Can I set up a payment plan?

If you’re struggling to make this month’s payment, or you just need a few extra days, we understand. Please call our friendly Customer Service Team on 1300 880 905 to work out a suitable payment plan solution or you can simply log into your MyAussie app or portal then select billing to request a payment extension.

*Payment plan options include temporarily postponing your payment to partial, ongoing payments over an agreed upon time period.

To find out more about our hardship policy, please click here.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

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