Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Can I set up a payment plan?

If you’re struggling to make this month’s payment, or you just need a few extra days, we understand. Please call our friendly Customer Service Team on 1300 880 905 to work out a suitable payment plan solution or you can simply log into your MyAussie app or portal then select billing to request a payment extension.

*Payment plan options include temporarily postponing your payment to partial, ongoing payments over an agreed upon time period.

To find out more about our hardship policy, please click here.

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Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

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