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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How do I update payment details?

You can update payment details in two ways.

Credit Card & Direct Debit payment details can be updated on the My Aussie Portal. Or you can do so through our MyAussie app available on both the Google Play store or on the Apple Store.

If you’re not able to log into your MyAussie or wish to update your details by calling, our Customer Service team can send you a one-time link via sms or email that will allow you to update your details.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

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