Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

What does a service restriction mean?

If you miss a payment, your service may be restricted, as per our terms and conditions.

A restricted service means:

  • Internet speed limited to 1:1 Mbps
  • VoIP limited to calling emergency services and Aussie Broadband
  • Fetch account will be prevented from making purchases
  • Mobile calls to emergency services only

Remember, we are always here to help and you’re more than welcome to reach out to our team on 1300 880 905, or you can set up a payment plan via the MyAussie app or portal. If things are difficult, our Financial Hardship assistance is available, for more information, click here.

If we do not hear from you after your service has been restricted, we may terminate your service. For more information, have a look at our Late Payments and Restrictions policy and our Standard Form of Agreement (T&Cs).

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Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

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