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What does a service restriction mean?
If you miss a payment, your service may be restricted, as per our terms and conditions.
A restricted service means:
- Internet speed limited to 1:1 Mbps
- VoIP limited to calling emergency services and Aussie Broadband
- Fetch account will be prevented from making purchases
- Mobile calls to emergency services only
Remember, we are always here to help and you’re more than welcome to reach out to our team on 1300 880 905, or you can set up a payment plan via the MyAussie app or portal. If things are difficult, our Financial Hardship assistance is available, for more information, click here.
If we do not hear from you after your service has been restricted, we may terminate your service. For more information, have a look at our Late Payments and Restrictions policy and our Standard Form of Agreement (T&Cs).