Help Centre

Configuring Microsoft Outlook 365

This is a guide using the newer version of Outlook. Older versions are similar in look and layout, but some things may be different.

Step 1: Add account

To get to this section in Outlook, open the application and navigate to ‘File’ in the top left corner. We then click on the button ‘Add Account’ to start the process.

Step 2: Enter Email Account Info

When you click on the ‘Add Account’ button on the previous image, you are presented with this screen. Fill out the name (can be whatever you want, it is only for your reference), email address, password and password again. Then make sure we are selecting/filling the ‘Manual Setup or additional server types’ and hitting the ‘Next’ button.

Step 3: Manual Configuration Settings

When ‘Next’ is clicked as per the previous image, this is the screen you are presented with. Ensure that both the incoming and outgoing email mail servers are set to mail.aussiebroadband.com.au, and that the logon information is filled (username is the whole email address, password is the email address password). Once this information is filled out, click on the ‘More Settings’ button.

Step 4: More Settings Information

Navigate to the ‘Outgoing Server’ tab at the top of the window, and ensure that ‘My outgoing server (SMTP) requires authentication’ and ‘Use same settings as my incoming mail server’ are both ticked.

Step 5: Advanced Settings

Navigate to the ‘Advanced’ tab at the top of the window, and that the following settings are in place. ‘Remove from server after x days’ is completely optional and you can choose whether you want this enabled or disabled.

NOTE: For those setting up an IMAP account, the Incoming Server section should be port 993.