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General Email Settings

This article provides the basic email settings required to setup your email account.

Login Information

Use the following syntax when entering your username and password. Note that the username cannot contain upper case letters and that the password is case sensitive.

Username [email protected] (please refer to your welcome letter)
Password CaSe SeNsItIvE (please refer to your welcome letter)

Server Information

Use the information below when entering in the server details for your email account.
Note: All domains use the same server settings as Aussie Broadband (eg: Wideband, Baonline, and Westvic)

Aussie Broadband

  Incoming Mail Server (POP3) Outgoing Mail Server (SMTP)
IP Address or or
Port 110 25

The servers also support imap on port 143 if required.


Our mail servers support SSL and STARTTLS with the following settings:

  • POP(Incoming)SSL: 995
  • SMTP(Outgoing)SSL: 465
  • IMAP(Incoming)SSL: 993

What is SSL?

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a client. This link ensures that all data passed between the web server and browsers remain private and encrypted. SSL is an industry standard and is used by millions of websites in the protection of their online communications with their customers.


STARTTLS is an email protocol command that tells an email server that an email client, including an email client running in a web browser, wants to turn an existing insecure connection into a secure one.

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