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Do I need a Bronze, Silver or Gold support package with my nbn™ service?

Choosing between Gold, Silver or Bronze support depends on your business requirements.

All support packages include our Australian-based enterprise support available 24/7 to support your business. The difference between packages largely comes down to our uptime SAG and nbn™TM’s eSLA on fault restoration timeframes, which are the biggest considerations for businesses with a critical reliance on connectivity.

The best way to determine the level of SAG and eSLA you require is to assess the financial impact potential downtime has on your business against the cost of adding uptime and fault restoration timeframe guarantees to your service.

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