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What is a SAG?

SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your nbn™TM service up and running with minimal disruption, or we pay you a percentage rebate back on your monthly service cost in the event of unscheduled downtime on your service.

We offer different levels of SAGs across support packages, including best effort SAG with no rebates, a 99% uptime SAG that allows 7h 18m 17.5s per month downtime and a 99.95% uptime SAG that allows just 21m 54.9s per month downtime. We obviously do not want you to experience any downtime which is why we are willing to put money on it to show you how confident we are that you will receive high performance and reliability with your service on our network.

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