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Accessibility options

Last Updated: Wednesday, 19 Apr 2023

We have a range of accessibility options to help you make inquiries into your account, troubleshoot a problem, or to close your account. Phone support is our preferred method of contact, but we understand that's not an option that some people can use.

If you need to contact us about bills, payments, or account information

Our MyAussie portal allows customers to update most account-level information.

If you are unable to call us, you can send an email to our Accounts team ([email protected]) for assistance.

If possible, please include any information that might be relevant, which could include:

  • Invoice number, or

  • Account number, or

  • Service address.

We will reply with any forms that might be needed to complete your request.
Please allow up to 48 business hours to get a response from us.

If you need to contact us about a technical issue

For all troubleshooting and service-related issues, you can send an email our Customer Service team ([email protected]).

If possible, please include the following information in your email to speed up the process:

To best help us get you back up and running, include as much information as you can think of in your email, such as:

  1. What is the problem?

  2. When did the problem start?

  3. What have you already tried to fix the issue?

  4. How can we best contact you with a reply?

All our documentation is available in hard copy upon request.
Please allow up to 48 business hours to get a response from us.


We’re always looking to improve our services, and we’d love to hear from you. Feel free to send us your suggestions or feedback on improving our accessibility options so that we can give you the best customer experience. Click here to see how you can contact us.

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