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How to get a static IP address

Last Updated: Tuesday, 27 Feb 2024

As the name suggests, a static IP is one that remains static. It does not change and is assigned manually to your device. By default, we use dynamic IP addresses and CGNAT (Carrier-Grade Network Address Translation) on internet services we provide. A dynamic IP address is an IP address that changes from time to time, unlike a static IP address that stays the same. 

You might want or need to obtain a static IP address for various reasons. Some of the benefits of having a static IP are: 

  • You can host servers – such as web servers, email servers, or FTP servers – that other computers can access using their internet connection. You can also access your network and devices remotely from anywhere in the world with a static IP address. 

  • You can enjoy better reliability on services hosted with your static IP. Otherwise, when using a dynamic IP, the end-users accessing your hosted services would need to be informed every time your IP address cycles to a new one. 

  • You can support better DNS, voice communication, VPNs, and games with a static IP address.  

How to get a static IP address for your internet service

If you've signed up for one of our Business plans, you automatically get 1 static IP address on that service.  

Static IPs are not included in Residential services by default, but you can always add a Static IP to your service for an extra $5 per month.  Additional IP addresses are available to customers on a Business service if more than one is needed. 

There are two different ways to apply a static IP address to your broadband service:  

  • While viewing your internet service in the MyAussie® portal or app, tap the plus ( + ) icon above Static IP in the Boltons section. 

  • Alternatively, you can call our Customer Service team to have us apply one to your account over the phone. 

Screenshot of the MyAussie app, with the details and options for an internet service displaying. There is a red box highlighting a button with a plus symbol that says

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