Fetch Box locked – No internet connection error

Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing service. Please contact our support team on 1300 880 905 if you have any further questions.

How to troubleshoot the Fetch Box locked error:

This error generally occurs if the Fetch device has been turned off for some time and is not connected to the internet.

In order to take a closer look at what’s going on, you should run the Fetch Internet Diagnostics scan.

To run the scan, simply follow the directions below:

• Step 1: Press “Menu” button, then navigate to “Manage” then “Settings”.

• Step 2: Press the “Paw” Button

• Step 3: Navigate down to “Diagnostics”, then press the “Paw” button.

• Step 4: Scroll down to “Internet”

This will run a series of tests that will check your WiFi or Ethernet Connection, your IP Address, your Internet Connectivity, and the Service Connection. Fetch only needs a speed of 3Mbps in order to operate. It is possible for it to be affected by issues such as WiFi Interference. If you discover that your WiFi is having difficulties, try moving the Fetch box closer to the router, or you can look into WiFi Extenders to reach difficult spots such as a far bedroom. For more information on troubleshooting WiFi related issues, see our help page here.

If unable to resolve the issue, please call customer service.