Fetch failed login error

Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing service. Please contact our support team on 1300 880 905 if you have any further questions.

How to troubleshoot the Fetch failed login to server error:

This error will likely require a phone call to customer service, however, there are a few reasons for receiving this error.

1. The device has not been properly provisioned

2. The service has been suspended

3. A foreign internet connection is being used (such as another internet service provider)

4. Customer service will confirm that the MAC address/Serial address on your device matches the one on our file. If the service is suspended, then the account will be unsuspended when payment has been made.

   You can try rebooting the device to see if that fixes the issue, if not, please call customer service on 1300 880 905.