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Fetch failed login error

Last Updated: Friday 28 Apr 2023

How to troubleshoot the Fetch failed login to server error:

a screen showing what a fetch failed login error looks like

This error will likely require a phone call to customer service, however, there are a few reasons for receiving this error.

  1. The device has not been properly provisioned

  2. The service has been suspended

  3. A foreign internet connection is being used (such as another internet service provider)

  4. Customer service will confirm that the MAC address/Serial address on your device matches the one on our file. If the service is suspended, then the account will be unsuspended when payment has been made.

    You can try rebooting the device to see if that fixes the issue, if not, please call customer service on 1300 880 905.

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