How to check your internet speed and improve it
Last Updated: Friday 4 July 2025
How to run a speed test
Open a web browser and go to speed.aussiebroadband.com.au or speedtest.net.
To test your connection’s maximum speed, use a device connected to your router via ethernet.
To test your Wi-Fi coverage, run a test while standing next to your router, then repeat in different areas of your home or office.
Click the “Go” or “Start” button to begin the test.
Wait a few seconds while the test measures your download speed, upload speed, and ping.
Review your results and compare them to your plan’s expected speeds.
What do my results mean?
The two main numbers to look at are:
Download speed: how fast your device receives data (e.g. streaming, browsing).
Upload speed: how fast your device sends data (e.g. video calls, uploading files).
Note: if you're testing over Wi-Fi, it's normal to see a slight drop in speed the further you move from your router. A significant drop may indicate uneven Wi-Fi coverage.
Other results include:
Ping (latency): The time it takes for data to travel from your device to a server and back, measured in milliseconds. Lower is better—especially for gaming and video calls.
Jitter: The variation in ping over time. High jitter means the delay between data packets is inconsistent, which can cause lag or stuttering in real-time applications.
How can I improve my speed?
There are many factors that can affect your internet speed. To troubleshoot correctly, it helps to know where and when you're experiencing slower speeds.
If you're testing on a wired (ethernet) connection:
If you're seeing poor results here, the issue likely isn't Wi-Fi-related. Here are a few things to check:
Your router: Older routers may not support the speeds of newer plans. Check your router’s manual or search its model number online to see if it’s compatible.
Ethernet cables: Damaged or outdated cables can limit your speed. Try swapping them out to see if results improve.
Your NBN box: If your connection uses an NBN box, check that all lights are on and showing their usual colours. A red or amber light may indicate a fault – contact our team if you notice this.
If you're testing on a Wi-Fi connection:
Wi-Fi performance can vary based on:
Distance from your router.
Interference from walls, metal, or other electronics.
The age and placement of your router.
To get the best results:
Place your router at waist or chest height.
Keep it central in your home.
Avoid placing it near walls, metal surfaces, or other devices.
Getting your Wi-Fi setup right is key to a great internet experience. Check out our Wi-Fi optimisation guide for more tips.
Still need help?
Our Aussie-based team is here to help you get back on track.
Call us on 1300 880 905 or start a Live Chat using the icon in the bottom right corner of the page.
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