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How to ensure your service is disconnected correctly

Last Updated: Wednesday 19 Apr 2023

When getting ready to move house and disconnect your current service, there’s a few things to keep in mind before you pack everything up.

The NBN or OptiComm equipment at your address belongs to the network provider and has been assigned to that specific location. You are legally required to leave their equipment at the property it was issued to.

Removing NBN or OptiComm equipment from the property will likely cause a delay for you and the next occupant when connecting the internet.

We get that this may be confusing. An easy way to determine what can and can’t be taken with you is to see if the equipment has a NBN or OptiComm logo on it - if it does, those devices must remain connected at the property.

Below are some pictures to help you identify which devices you need to leave behind when you're moving. If you are still unsure about what you can or can’t take with you, please feel free to call our friendly Australian-based Customer Service team on 1300 880 905.

Fibre to the Premises (FTTP)

NBNCo & OptiComm Network Termination Device (connection box), Premises Connection Device (utility box), and optional backup battery (power supply)

Diagram of a NBNCo-supplied FTTP (Fibre to the Premises) Network Termination Device, Premises Connection Device, and optional power supply

Diagram of a OptiComm-supplied FTTP (Fibre to the Premises) Optical Network Terminal/Network Termination Device and Premises Connection Device (PCD)

Fibre to the Curb (FTTC)

NBNCo Network Connection Device (connection box)

Photo of a NBNCo-supplied Network Connection Device

Hybrid Fibre Coaxial (HFC)

NBNCo Network Termination Device (connection box)

Photo of a NBNCo-supplied Network Termination Device

Fixed Wireless (FW)

NBNCo Network Termination Device (connection box) and outdoor antenna

Diagram of a NBNCo-supplied Fixed Wireless Network Termination Device and outdoor antenna

Fibre to the Node, Basement, or Building (FTTN/B)

The modem used for these technology types is either supplied by the internet provider, or the customer and is not considered NBN-supplied equipment.

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