How to prepare for your HFC installation
Last Updated: Wednesday, 30 Aug 2023
There are some important things to have covered before you get your nbn® Hybrid Fibre Coaxial connection installed. Our pre-appointment checklist highlights some important stuff to check so your appointment is done in a jiffy.
You must have a WiFi router for a HFC connection. If you already have a router, refer to the device manual or give our support team a call to confirm the following:
Your router should be ‘unlocked’ – if yours came from another internet service provider, sometimes they do a sneaky thing on the device to stop you from using it with another ISP. You may contact your old provider to ask them about this.
The modem must have a plug on the back with a WAN label. If you’ve purchased one of our routers (or modems), you can rest easy knowing that it is fully unlocked and works with your service.
Somebody over the age of 18 needs to be there during your appointment time, so keep this in mind when scheduling your technician visit.
When you intend on using a home phone (known as a VoIP service), you’ll need to make sure that your hardware ticks all of these boxes:
The device needs to be ‘unlocked’ – per the Wifi Router section in this guide, you can contact your old provider to ask if it will work with Aussie’s VoIP and internet services.
Your modem should have a plug on the back that fits the cable for your phone – usually it’s marked with a telephone symbol or labelled PHONE.
The phone handset you’re using is ‘VoIP compatible’ – you can get in touch with our team for help with this or consult the owner’s guide for your phone.
If your phone handset or router/modem doesn’t meet these requirements you can buy a VoIP Adapter, which adds functionality to your router, and it also allows older (‘analogue’ or non-VoIP) handsets to work on our services.
If you’re not the owner of your property, you should seek permission from the relevant homeowner or property manager to get your internet installed. Depending on what needs to be done, the nbn® technician may make modifications to the building.
Device Compatibility & Registration
If you have a fax machine, EFTPOS or HICAPS terminal, medical/security alarms installed, have you confirmed with manufacturer to check they will work and if they should be registered with NBN? You can register devices online here.
Additional Information and Resources