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How to remove an FTTC NCD from your FTTN service, and connect your modem/router correctly

Last Updated: Thursday, 27 Apr 2023

Currently, the Fibre to the Curb (FTTC) nbn® connection box (network connection device – NCD) you are using is acting like a modem for your Fibre to the Node (FTTN) service. These connection boxes are designed to work with FTTC service, not FTTN services, by removing them from the premise where they were installed, you are actually taking NBN’s property.

To remove the NCD and connect your router properly, you will need to:

  • Unplug the NCD and remove any cables that accompany it

  • Ensure your modem/router is VDSL compatible

  • Using a dsl cable (phone cable), connect your router from the wall socket to the dsl port on your modem/router

  • Reconfigure your router to match the settings outlined in this Help Centre page

Once you’ve removed the NCD and reconnected your modem/router, please follow the following steps to return the NCD to us:

  • Package the NCD appropriately

  • Include the power lead

  • Include an account identifier, like your customer number or service address, so we know you’ve sent it

  • Post it to us

Return address:

Aussie Broadband Morwell Office

PO Box 3351

Gippsland Mail Centre VIC 3841

nbn® self return process

You can return the nbn® connection Box directly back to NBN.

  1. Navigate to https://return.auspost.com.au/NBNCO

  2. Enter your preferred email address

  3. Enter the reason for return and postage information

  4. Select return method – “print your own label” or “paperless – print in store”

  5. The Customer will then be shown a confirmation screen with return instructions

  6. A confirmation email will also be sent to the nominated email address with all relevant information

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