Setting up email on Thunderbird
Last Updated: Friday, 5 May 2023
This article provides the steps required to successfully setup your email account in the default Mail app that comes pre-installed with Windows 10 and Windows 11.
Open the Thunderbird program on your computer.
You can quickly find it by searching in the Start Menu.
Click Tools and then select Account Settings...
A new window will open on top. Click Add Account... from the options in the bottom-left corner of this window.
Another window will open on top that says Account Wizard at the top. On the first step of this wizard, select Email account and click Next > .
On the next page, fill out the fields as follows:
Your Name: (the name you'd like to display when sending from this address)
Email Address: (your full email address, such as [email protected])
Check you've entered your details correctly and click Next to proceed to the next step.
Now, enter the Server Information for your @aussiebroadband.com.au (or @aussiebb.com.au) account as follows:
Select the type of incoming server you are using: IMAP (read more before choosing POP)
Un-tick Use Global Inbox unless you're familiar with this feature and wish to use it. Then, click Next to continue setup.
On the next page, enter your full email address again in the field next to Incoming User Name and click Next to proceed to the next step.
Almost there! Thunderbird will ask you to enter your preferred Account Name. This will be used as a label to identify your account in Thunderbird, so you can enter whatever you may prefer. We recommend simply using the email address so it's easy to identify in the future. Click Next to finish the Account Wizard.
The last page of the wizard will show the details you've entered so you can review and confirm they are correct. Once you're sure these settings are correct, click Finish to exit the wizard.
The pop-up window will close, and you will be back in the Account Settings window. Click Ok at the bottom to close this window and return to your inbox.
Once all these steps have been completed, Thunderbird will try to synchronise your emails from the server. If a lot of emails are stored in your account, it may a while to load them all.
And that’s how you log in to your Aussie Broadband email address using Thunderbird on a Windows computer!
Having trouble with this guide?
Sometimes, things don't work the way they should. If you're having any issues following these steps, please call our Customer Service team for support on 1300 880 905.