What do I do if the technician is late to the appointment?

If it’s still during the appointment window, the nbn® or OptiComm technician can still arrive at any time during the allocated appointment time frame. Unfortunately, until that window has passed, we can’t contact nbn® or OptiComm to speed things up.

If it is after the appointment window, the appointment may be delayed due to weather or possibly the technician has been held up at a previous appointment. Once your window has passed, we can get you a new appointment and/or escalate the issue.

What do I do if my technician is a no-show?

nbn® or OptiComm will follow up with technician 30 minutes after the appointment window. We recommend waiting an hour after the appointment window is over before calling our Provisioning team on 1300 880 905 to rebook.

This will help to give them time to get in touch with the technician and to update us with information about the delay so that we can provide you with as much information as possible.