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What do my modem lights mean for Fixed Wireless?

Last Updated: Tuesday, 13 June 2023

IndicatorStatusDescriptionAction
PowerSolid greenPower on - running from AC powerNone
PowerBlinking greenPower on - running from battery (if fitted)Check power supply
PowerSolid redPower on - running from battery (if fitted)/battery lowCheck power supply
PowerUnlit Power offCheck power supply
StatusBlinking greenNormal operationNone
StatusBlinking amberDevice booting/initialisationNone
StatusSolid greenTest modeNone
StatusSolid redSystem fault detectedContact our support team at 1300 880 905
StatusUnlit Unexpected stateContact our support team at 1300 880 905
ODUSolid greenOnline None
ODUBlinking greenActivityNone
ODUSolid redOfflineContact our support team at 1300 880 905
ODUBlinking redErrorContact our support team at 1300 880 905
ODUUnlit Unexpected stateContact our support team at 1300 880 905
Signal strengthRedLow signal strength (does not include a fault condition)Should not cause problems with your service - if you're having speed issues, call 1300 880 905
Signal strengthAmberMedium signal strengthNone
Signal strengthGreenHigh signal strengthNone
Signal strengthUnlit OfflineThe WNTD is not powered on - turn the power on and recheck the lights

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