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FTTC Modem Lights Explained

Last Updated: Tuesday, 13 June 2023

LightColourWhat's happening?Action
PowerNoneThe device is offPlug in the device and switch the power outlet on
PowerBluePower is running to the deviceNothing - this is normal
ConnectionNoneThe device isn't connected to the NBN access network equipment outside your homeCheck all the cables have been connected correctly
ConnectionBlue (blinking)The device is starting upWait for setup to complete (up to 15 minutes) - the light should then turn solid blue
ConnectionSolid blueThe device is connected to the NBN access network equipment outside your homeNothing - this is normal
ConnectionSolid red (or blinking)There may be a line fault or problem affecting the NBN connection deviceTurn off the power to the NBN connection device and contact your phone and internet provider
ConnectionAlternating red/blueThere may be a line fault, such as an off-hook telephoneDisconnect all non-compatible devices from telephone wall sockets - if that doesn't work, contact your phone and internet provider
BroadbandNoneThe device's broadband link is downIf the power and connection lights are solid blue, but the broadband light is out, contact your phone and internet provider
BroadbandSolid blueThe device is DSL synchronisedNothing - this is normal
BroadbandBlue (blinking)DSL synchronisation or a software update is in progressWait for the update to complete - the light should then turn solid blue
Local Area Network (LAN)NoneThere is no Ethernet connection to the deviceCheck all cables have been connected correctly and your gateway is switched on
Local Area Network (LAN)Blue/amber (solid or blinking)Data is flowing between the NBN connection device and your WiFi gatewayNothing - this is normal

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