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What if my nbn® or OptiComm appointment goes wrong?

Last Updated: Wednesday 26 Apr 2023

Unfortunately, from time to time, issues outside of our control happen – sometimes it’s due to weather conditions preventing technicians completing work due to OH&S, or sometimes the tech gets held up at another appointment or has to miss work that day for personal reasons.

nbn® or OptiComm will notify us of your cancelled appointment. There may be a delay before we find out and notify the customer, but it’s always our goal to pass on the information as soon as we’re aware of it.

Here are a few things you can do if your appointment day doesn’t go as planned:

  1. Please wait until after your scheduled appointment time to let us know, as we need to await confirmation from the NBN/OptiComm as technicians may simply be running late.

  2. If you do need to reschedule your appointment, please refer to the Email/SMS you would have received previously. If you cannot find this, please call our Australian-based support team on 1300 880 905.

  3. Please be patient, it does normally take NBN/OptiComm up to 48 hours to reply. We will use our best resources to keep you informed throughout the process as soon as we get any updates.

  4. If you are not happy with your install in any way, please do not sign off with the technician and call the Aussie Broadband Support teams on 1300 880 905 to escalate the issue.

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