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What is a SAG?

Last Updated: Wednesday 26 Apr 2023

SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your NBN service up and running with minimal disruption - else we pay you a percentage rebate back on your monthly service cost in the event of unscheduled downtime on your service.

We offer different levels of SAGs across support packages, including a best effort SAG with no rebates, a 99% uptime SAG that allows approx. 7 hours per month downtime, and a 99.95% uptime SAG that allows about 21 minutes per month worth of downtime.

Naturally, we do not want you to experience any downtime which is why we are willing to put money on it to show you how confident we are that you will receive high performance and reliability with your service on our network.

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