Still unable to find your AVC ID? Reach out to your current provider and they’ll be able to help you locate it.
Need a hand?
If you’re having trouble finding your AVC ID, we can help.
Chat to us in the MyAussie app or call 1300 880 905 between 8am and midnight AEDT, 7 days a week.
For Wholesale Partners
You can find a customer's AVC ID in your Carbon app. You can do this by navigating to Services -> NBN, and checking the AVC column on the table.
Note: You'll only need the AVC ID if you are transferring from a port or CPI (Copper Pair ID) that is currently in use.
In the port or CPI selection page a free text box will appear for you to input the AVC ID. You can either enter the last 5 digits, or the full 12 digits of the AVC ID.
Click the Validate AVC button to check the AVC against NBN’s records.
If valid, you will be able to continue with the service transfer as per normal
If invalid, you will be asked to try again.
If you do not have or know the valid AVC ID, you can upload documents to prove the residency of the customer as an alternative verification. However, please note that this will cause delays in the order processing times.