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Will a technician appointment be needed?

Last Updated: Thursday 20 Apr 2023

A technician may need to visit if your new address:

  • Is being connected to the NBN network for the first time.

  • Hasn’t had a phone line connected previously, or for a long period of time.

  • Has NBN (or OptiComm) equipment that is missing, faulty, or damaged.

If a technician is needed, you may need to be available at the property during the appointment - this is something we will let you know of in advance.

If someone does need to be at home, they must be over 18 and will need to be there for the whole appointment to let the installer in and agree where the equipment should be located. Remember that you have the right to have a say in where the equipment is located in your home, as long the technician agrees that it will work in that location.

For more information about moving house, please refer to our FAQs about relocating your services.

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