Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Getting to know your SIM card

Pictured below is a sample of the SIM cards that we issue to our customers.

You can find the SIM number in the top left corner of the card. It is also written on the SIM card itself, opposite to the gold chip.

Our SIM cards are ‘triple punched’ or a ‘3-in-1’ SIM. This means the SIM can be broken down into 3 different sizes (Standard, Micro or Nano) to fit any mobile phone.

If you are ever confused about which size to use, simply Google the model of the phone to confirm the size.

Just remember that if you make the SIM card too small, you can put the SIM back into the larger bracket. It is best to sit the SIM and bracket on a flat surface to put it back together.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.