Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How to add/switch a mobile plan

  1. Download the MyAussie app from the App Store or the Play Store, or enter the my Aussie portal online.
  2. Once logged in, select Services in the top right corner. (Tip: You can find your login details in the step 1 Email you received when you signed up with Aussie)

  3. When you see the overview of all your current services, select Add a service.

  4. Select Mobile, then choose your desired plan. (Note: we will be directly linking to this page on the App)

  5. Fill in your desired plan and details then hit Order. Your SIM will then be sent to the address you have entered.

    Note: the promo box should be prefilled with a code if there is an active promotion. If you don’t activate the SIM within 60 days, the application will be cancelled.

  6. If you wish to order more SIM cards, please repeat this process.

    Note: Once you receive your SIM and follow the activation instructions with the SIM, you’ll then be able to confirm that you will be porting your existing number.

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