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Mobile Voicemail FAQ

please note: this is for mobile customers who ordered a sim before the 03/05/2021. If you ordered after this date, head here.

Here’s all the information that you need to know about setting up your mobile voicemail.

What do I dial to call voicemail?

How do I initiate Voice setup?

How do I change my mailbox settings?

How can I manage my voicemail greetings?

How can I access my voicemail remotely?

How many messages can be stored in my voicemail?

How long are unplayed messages held for?

How long are played messages held for?

How long are played and stored messages held for?

What do I dial to call voicemail?

To access your voicemail: Dial 101 or 141

How do I initiate Voice Setup?

  1. Dial 101 or 141 from your handset
  2. Enter your 6-digit PIN and press the # key
  3. Record your name and press # key
    • If you wish to listen to your recording – press 1
    • If you wish to re-record your recording – press 2
    • If you’re okay with your recording – press # to save
  4. Record all call greeting and press # to save
    • If you wish to listen to your recording – press 1
    • If you wish to re-record your name – press 2
    • If you are okay with your recording – press # to save

How do I change my mailbox settings?

  1. Dial 101 or 141 from your handset, then
  2. To change mailbox settings – press 3
    • To setup login options (setup voicemail pin) – press 1
    • To change notifications settings (to enable or disable SMS notifications) – press 3
    • To return to your previous menu – press *
    • Help administering your mailbox – press 0

How can I manage my voicemail greetings?

  1. Dial 101 or 141 from your handset, then
  2. To manage your greetings – press 2
    • To setup your all call greetings – press 1
    • To record your name – press 2
    • To return to the previous menu – press *
    • Help administering your mailbox – press 0

How can I access my voicemail remotely?

To access your voicemail remotely, perform the following steps:

  1. Dial the MSN and wait for the diversion to voicemail
  2. While the greeting is being played, press the # key
  3. Enter the PIN number set up for the service and press the # key again

After completing these steps, you will have access to the voicemail box as if dialing to the voicemail short code from your handset.

How many messages can be stored in my voicemail?

A maximum of 20 messages can be stored in your voicemail, each message can be up to 60 seconds.

How long are unplayed messages held for?

Unplayed messages are held for 10 days.

How long are played messages held for?

Played messages are held for 7 days.

How long are played and stored messages held for?

Played and stored messages are held for 10 days.

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