
Try our My Aussie app
Run service tests & raise support tickets
View current outages
Check & update your billing details
Check your usage; plus so much more
Visit the App Store or Play Store and download our new self-help app today!
What is WiFi Calling and how do I enable it?
What is WiFi Calling?
As the name suggests, WiFi Calling lets you make and receive calls, SMS and MMS over WiFi.
To use it, you need a compatible WiFi Calling device, to be connected to a supported WiFi network and not have enough mobile network coverage to make a call.
How do I enable it?
To enable WiFi Calling, you need to follow these 2 steps.
1. Activate VoLTE
Please Note: when VoLTE is turned on, the WiFi Calling feature should also turn on.
Apple
- Tap Settings icon on Home screen
- Tap Mobile menu item
- Tap Mobile Data Options menu item
- Tap Enable 4G menu item
- Select the Voice & Data option to enable VoLTE
Samsung
- Open Apps icon
- Locate Settings Icon
- Select Connections
- Click Mobile Networks
- Select VoLTE to enable on the device
2. Activate WiFi Calling
Please note: If you only complete step 2 (turning ‘on’ WiFi Calling without turning ‘on’ VoLTE), your call setup time may be delayed by around a second. You will also not be able to switch between the WiFi network and mobile network during the call.
Apple
- Tap Settings icon on Home screen
- Tap Mobile menu item
- Tap WiFi Calling
- Switch the WiFi Calling on This iPhone slider to On
- You’ll see a warning about location data and what your carrier collects. Tap Enable to turn on WiFi Calling.
Samsung
- Open Apps icon
- Locate Settings Icon
- Select Connections
- Click WiFi Calling
- Select ON to enable WiFi Calling
If you have any issues or need help, don’t hesitate to reach out to our lovely support team on 1300 880 905.