Help Centre

What is WiFi Calling and how do I enable it?

What is WiFi Calling?

As the name suggests, WiFi Calling lets you make and receive calls, SMS and MMS over WiFi.

To use it, you need a compatible WiFi Calling device, to be connected to a supported WiFi network and not have enough mobile network coverage to make a call.

How do I enable it?

To enable WiFi Calling, you need to follow these 2 steps.

1. Activate VoLTE

Please Note: when VoLTE is turned on, the WiFi Calling feature should also turn on.

Apple

• Tap Settings icon on Home screen
• Tap Mobile menu item
• Tap Mobile Data Options menu item
• Tap Enable 4G menu item
• Select the Voice & Data option to enable VoLTE

Samsung

• Open Apps icon
• Locate Settings Icon
• Select Connections
• Click Mobile Networks
• Select VoLTE to enable on the device

2. Activate WiFi Calling

Please note: If you only complete step 2 (turning ‘on’ WiFi Calling without turning ‘on’ VoLTE), your call setup time may be delayed by around a second. You will also not be able to switch between the WiFi network and mobile network during the call.

Apple

• Tap Settings icon on Home screen
• Tap Mobile menu item
• Tap WiFi Calling
• Switch the WiFi Calling on This iPhone slider to On
• You’ll see a warning about location data and what your carrier collects. Tap Enable to turn on WiFi Calling.

Samsung

• Open Apps icon
• Locate Settings Icon
• Select Connections
• Click WiFi Calling
• Select ON to enable WiFi Calling

If you have any issues or need help, don’t hesitate to reach out to our lovely support team on 1300 880 905.