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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Need some extra time to pay a bill?

If you need a bit of extra time to pay the outstanding amount on your account, head over to the ‘Billing’ section and click on ‘Request a Payment Extension’ to let us know that you’ll need a bit of extra time.

Just let us know how long you’ll need and click submit; we’ll get in contact with you after that.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

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