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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How to report a fault in MyAussie

  1. To report a fault, you can either head to the ‘Support’ section and click on ‘Report a Fault’. Or

    Go to the ‘Home’ section and scroll down till you find ‘Fault’ and click on the arrow next to it, the next page will have an option to ‘Report a Fault’.

  2. Once you’ve clicked ‘Report a Fault’, MyAussie will automatically run a Self Test. If there’s something wrong with the service, it will let you know that there’s an issue and ask you to add some notes before raising a fault with us.
  3. Once you’ve raised the fault, a member of our team will get in contact with you via the app to help, so make sure you check the app for any updates.

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