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How to report a fault in MyAussie

To report a fault, you can either head to the ‘Support’ section and click on ‘Report a Fault’. Or

Go to the ‘Home’ section and scroll down till you find ‘Fault’ and click on the arrow next to it, the next page will have an option to ‘Report a Fault’.

Once you’ve clicked ‘Report a Fault’, MyAussie will automatically run a Self Test. If there’s something wrong with the service, it will let you know that there’s an issue and ask you to add some notes before raising a fault with us.
Once you’ve raised the fault, a member of our team will get in contact with you via the app to help, so make sure you check the app for any updates.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

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Your information will not be shared.