Aussie BroadbandHelp CentreMyAussie3. Tech SupportFixed Wireless MyAussie Test Guide

Try our My Aussie app

Run service tests & raise support tickets
View current outages
Check & update your billing details
Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Fixed Wireless MyAussie Test Guide

Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! If you notice service issues in the test results, you can then lodge a fault… right in MyAussie!!

Test: Kick Connection
Description: This will clear the connection you have with us. It will not reset nbn™. Generally, you will not need to do this.
Use this if: You want to change your modem/router; kick your current connection, remove the old modem/router, plug the new one in and allow it to pick up a new connection.

Test: Loopback Test
Description: Sends small amount of data between us and you (and back again) to test that data is getting through in both directions.
If this fails: Turn off your NTD for 30 seconds and then turn it back on.
Raise a fault if: This test fails after restarting your NTD.

Return to Help Centre

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.

Help Centre

Try our My Aussie app

Fixed Wireless MyAussie Test Guide

jump to

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Download our award winning self-help app

Home

Personal

Small Business

Enterprise

Sign Up Online