search aussiebroadband.com.au

Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

FTTC MyAussie Test Guide

Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! If you notice service issues in the test results, you can then lodge a fault… right in MyAussie!!

Test: Kick Connection
Description: This will clear the connection you have with us. It will not reset nbn™. Generally, you will not need to do this.
Use this if: You want to change your modem/router; kick your current connection, remove the old modem/router, plug the new one in and allow it to pick up a new connection.

Test: Check Connection
Description: Checks the status of your connection. Can help identify dropouts or if the connection is offline.
Raise a fault if: Result shows not connected especially if the Loopback Test also fails.

Test: NCD Reset
Description: Forces your nbn™ Box to reboot.
Use this if: NCD Status is reporting a problem and the modem is connected and switched on.

Test: NCD Port Reset
Description: Resets the UNI-D Port on the nbn™ Box to allow the modem to attempt a reconnection.
Raise a fault if: Status is rejected and result fails.

Test: Loopback Test
Description: Sends small amount of data between us and you (and back again) to test that data is getting through in both directions.
If this fails: Turn off your NCD for 30 seconds and then back on.
Raise a fault if: This test fails after a restart of your NCD.

Test: DPU Status
Description: Checks that the nbn™ equipment in the pit outside your property is online.
Raise a fault if: Status is offline.

Test: DPU Port Status
Description: Checks that the Port on nbn™ equipment in the pit outside your property is receiving power from your nbn™ Box. Also shows the connected data rate.
Raise a fault if: Status is offline even after performing a DPU Port Reset, or if connected data rate is low after a DPU Port Reset.

Test: DPU Port Reset
Description: Resets the port on the nbn™ equipment in the pit that your nbn™ Box connects to.
Use this if: DPU Port Status is offline or showing a low connected data rate.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.