Help Centre

FTTP MyAussie Test Guide

Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! If you notice service issues in the test results, you can then lodge a fault… right in MyAussie!!

Test: Kick Connection
Description: This will clear the connection you have with us. It will not reset nbn™. Generally, you will not need to do this.
Use this if: You want to change your modem/router; kick your current connection, remove the old modem/router, plug the new one in and allow it to pick up a new connection.

Test: Check Connection
Description: Checks the status of your connection. Can help identify dropouts or if connection is offline.
Raise a fault if: Result shows not connected especially if the Loopback Test also fails.

Test: UNI-D Status
Description: Checks that your modem is plugged into the correct UNI-D port. There are four ports and only one will be active with your connection at Aussie Broadband.
Raise a fault if: You have tried two different modem/routers and the result is not displaying a MAC address for either.

Test: Loopback Test
Description: Sends small amount of data between us and you (and back again) to test that data is getting through in both directions.
If this fails:Turn off your nbn™ NTD for 30 seconds and then turn it back on.
Raise a fault if: This test fails after a NTD restart

Test: Port Reset
Description: Resets the UNI-D port on the NTD to allow the modem to retry for a connection.
Use this if: Your service is not in sync or is having low sync speeds.