Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Fetch failed login

How to troubleshoot the Fetch failed login to server error:

Fetch failed login

This error will likely require a phone call to customer service, however, there are a few reasons for receiving this error.

  1. The device has not been properly provisioned
  2. The service has been suspended
  3. A foreign internet connection is being used (such as another internet service provider)
  4. Customer service will confirm that the MAC address/Serial address on your device matches the one on our file. If the service is suspended, then the account will be unsuspended when payment has been made.

    You can try rebooting the device to see if that fixes the issue, if not, please call customer service on 1300 880 905.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.